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Our In-Depth Tesco Mobile Review - The Best and Worst Bits About Tesco Mobile

By Ashleigh Macro 21 Oct Choosing a smartphone or tablet is just the start.

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In this world of constant connectivity, the quality and speed of your chosen network is critical to your ability to work and play on the move. But which mobile network is best? While there's no simple answer, we're here to help you decide which network best suits your needs. Connectivity can vary from locale to locale, and day to day. Visit the websites of all the major players and they will tell you that they have great coverage, everywhere.

The truth is more nuanced. Interestingly, according to StatCounter, October was the first time that more people accessed the internet on a mobile phone or tablet than they did on a desktop or laptop PC. It recorded If you've already got a contract and are considering buying a new phone or switching to a different network, here's how to find out how long is left on your contract , and then how to upgrade your contract early.

You might also be pleased to hear that recent text-to-switch changes in the UK mean it's easier than ever to swap to a new network. It's important to make sure you know when your contract ends in order to ensure that you are not being overcharged.


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According to Citizens Advice , more than six million people are still being charged for mobile phones they've already paid for. The hottest topic in the mobile space right now is 5G, which is currently rolling out across the UK. You may want to keep this in mind when choosing which network to switch to. The catch, in addition to the limited cities, is that you also need to make sure you've got a 5G-capable phone in order to get access to the faster data speeds.

First, let's have a look at the options. There actually only four major mobile networks in the UK, but there are several additional options that use branded services that piggyback off of the big four. It's worth keeping this in mind when considering which provider you'd like to use, as coverage for the network you use may differ depending on where you are in the UK. You can use Ofcom's coverage checker to find out. The problem with having just four networks is that, if one of those four suffers any sort of service outage, the chances are all of its piggybackers will too.

For example, in December , O2 customers and customers of all of the O2 piggybackers went without 4G for an entire day , causing chaos across the UK.

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We've included information from Which's latest annual mobile customer service satisfaction survey , which was published on 23 April and involved 6, members of the public. The survey revealed that, of the UK's providers, Vodafone was rated the worst, while the likes of Utility Warehouse and Giffgaff topped the list. We've also revealed which uSwitch Mobile Awards each won.

Sky won the most awards with a total of three, including the best Network for customer service. Vodafone is the second-best option, while Three is third in Wales and England followed by O2, and vice versa for Northern Ireland and Scotland. Finally, if you've got or are about to get an iPhone, read Best network for iPhone , which provides specific advice.

BT also offers SIM-only plans for pretty decent prices. Find out more on BT's website. EE is becoming a bit of a behemoth in the UK mobile market.

Transmitter down again. Takes forever to load or send. Very poor customer service. I will be looking for a new phone supplier when my present contact ends. Unfortunately I am tied into them for next 21 months ,they use 02 and the coverage is inadequate actually useless. If only Ofcom had any Morality they should come down on poor service and cancel one sided contracts, but I suppose they get entertainment and who knows what else?

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From our collection of telephone companies. On the back of my last review. The phone they have sent me back is a phone that clearly belongs to somebody else missing a phone out there.. Overview Reviews About. Write a review.


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Filter by:. Reply from Tesco Mobile. Thank you for taking the time to leave your feedback, Martin. We have been speaking to you via social media to try and assist you further, if you can continue to message us there and we'll do our best to help you.

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Great service and value for money Been with them a while on SIM only and today I upgraded to a new phone on contract. That's what we like to hear, Sandra! Thank you for your feedback, we're really sorry to hear about this. Please send us a message via Twitter or Facebook and we'll do our best to help you. Auto top up service Auto top up service is appalling. Thank you for taking the time to leave your feedback, Paula.

We're really sorry to hear about this and for any inconvenience caused. If you can please contact us via Twitter or Facebook, we'll be able to report this to Mi-Pay on your behalf, so they can investigate this for you. Poor signal. Sorry to hear you're having connectivity issues with your new phones.

Tesco Mobile and O2 share the infrastructure and you should receive the same level of service with us, as you do with them. If you had no issues with the previous phone, and you have purchased new phones, it suggests that it could be due to the antennas within the phone itself - not being as strong as your previous phone.

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You may find that turning your phone over to 2G only whilst in these locations can help boost service, as your phone would only be focusing on one connection method. If you ever need any help, just give our Social Media a shout on Facebook or Twitter. Been with them for about 10 years Been with them for about 10 years, everything was fine until I had an issue with my latest phone sound disappeared after 4 months - took it to the store, where they inspected it and said I'd have to post it off, using packaging they'd post me out - I did this using the royal mail as instructed.

Very sorry to hear your phone is faulty, Gary. At the repair centre, the phones is examined by an approved engineer both internally and externally.

Why do some areas have poor network coverage?

If they do find any damage, the warranty is void until that's actually fixed - they follow the manufactures guidelines. If the phone has been returned to you, you can take it to a 3rd party for a second opinion. If you have any questions, just give our Social Media a shout on Facebook or Twitter. No signal indoors anymore No signal indoors anymore.

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Hi, we're sorry to hear this, we cannot guarantee service indoors we're afraid, as this can be impacted by building materiel and the infrastructure. Sad story Good for calling and texting Terrible for browsing the internet. Hi, thanks for your review and sorry to hear you're having issues browsing the internet. I am really disappointed byTesco Mobile… I am really disappointed byTesco Mobile the phone they give you if something goes wrong they ask for repair and sent you back with same problem and you can't leave either until the contract finish.

Hi, Naz, we're sorry to hear that your phone is faulty.

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